UK Motor Breakdown and Accident Assistance


Making a Claim


We are here to help you 24 hours a day, 365 days a year.
To Claim call 0800 917 0817

For full terms and conditions please read your policy document carefully.

Important: We will not cover any call-out charges or labour costs unless we have given our agreement. At all time we decide on the best way of providing help.

Emergency Roadside Repairs and Home Breakdown
A Motor Assistance operator will arrange for one of our approved agents to come to your assistance as quickly as possible. It is important that you contact our Motor Assistance centre as soon as possible after the breakdown.

Motorcycle Recovery
If your motorcycle cannot be repaired within an hour at the scene of the breakdown, we can arrange for the motorcycle and insured person(s) to be taken to a suitable repairer or, provided it is nearer, your home address.

Getting You to Your destination
If the motorcycle cannot be repaired the same day as the breakdown, we will pay for one of the following:

  • 1. transporting you and your motorcycle to a destination within the territorial limit; or
  • 2. the hire of a vehicle so you can continue your journey; or
  • 3. arrange transport for insured person(s) to travel to a hotel; reimburse the cost of overnight accommodation, up to £50 per person per night to a maximum of £300.


Emergency Message Relay
When you claim for any of the services detailed in 1, 2 or 3 above we will forward a message to a member of your family, friend or work colleague if you would like this.

When we cannot help


Our approved agents cannot work on your motorcycle if it is unattended. Please do not arrange assistance before we have agreed. If you do, we will not pay the costs involved.

If you have claimed for more than 6 breakdowns in that year.

The maximum we will pay for any one breakdown is £300.

European Motor Assistance Plus


Making a Claim


We are here to help you 24 hours a day, 365 days a year.
To Claim call 0800 917 0817 (in the UK); or 44 117 927 1869 (from the rest of Europe)

For full terms and conditions please read your policy document carefully.

Important: We will not cover any call-out charges or labour costs unless we have given our agreement. At all time we decide on the best way of providing help.

Emergency Roadside Repairs and Home Breakdown
A Motor Assistance operator will arrange for one of our approved agents to come to your assistance as quickly as possible. It is important that you contact our Motor Assistance centre as soon as possible after the breakdown. We will pay the call out charge and up to one hours labour cost.

Motorcycle Recovery
If your motorcycle cannot be repaired within an hour at the scene of the breakdown, we can arrange for the motorcycle and insured person(s) to be taken to a suitable repairer or, provided it is nearer, your home address.

Getting You to Your destination
If the motorcycle cannot be repaired the same day as the breakdown, we will pay for one of the following:

  • 1. transporting you and your motorcycle to a destination within the territorial limit (we will not pay more than the value of the vehicle); or
  • 2. the hire of a vehicle up to £750 so you can continue your journey; or
  • 3. arrange transport for insured person(s) to travel to a hotel; reimburse the cost of overnight accommodation, up to £50 per person per night to a maximum of £500.


Emergency Message Relay
When you claim for any of the services detailed in 1, 2 or 3 above we will forward a message to a member of your family, friend or work colleague if you would like this.

When we cannot help


Our approved agents cannot work on your motorcycle if it is unattended. Please do not arrange assistance before we have agreed. If you do, we will not pay the costs involved.

If you have claimed for more than 6 breakdowns in that year.

The maximum we will pay for any one breakdown is £3000.