Legal Expenses claim
Your legal expenses policy is designed to help you in the event of an accident, if the accident was not your fault and will protect you from uninsured losses in certain circumstances.
How to Make a Legal Expenses Claim
To Claim call 0344 800 0988.
What is covered?
Your legal expenses policy provides cover of up to £100,000 in legal costs in the event of an accident, if the accident was not your fault, and;
- you have suffered an injury; or
- your insured motorcycle cannot be ridden; or
- you have incurred uninsured losses, such as the cost of repairing or replacing your insured motorcycle, your insurance policy excess, or compensation following injury or other out of pocket expenses; or
- you are seeking compensation for damage to your belongings
If your bike cannot be ridden after an accident
- We can arrange for a garage to transport it to a place you choose. You will have to pay the transportation costs, so remember that most motor insurers only give cover for transporting to a nearby garage. However, if the accident was not your fault, we can usually recover the transportation costs as part of your claim for uninsured losses.
Helpline Services
Your legal expenses policy provides you with access to a number of helpline services. These are as follows:
Legal Advice Service
We will provide an insured person with confidential advice over the phone on any personal legal issue, under the laws of any European Union country, the Isle of Man, the Channel Islands, Switzerland and Norway.
Advice about the law in England and Wales is available 24 hours a day, seven days a week. Legal advice for the other countries is available 9am - 5pm, Monday to Friday, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours. To obtain assistance from this helpline service, please phone 0117 934 0552 and select the appropriate option.
Tax Advice Service
We offer confidential advice over the phone on personal tax matters in the UK.
Tax advice is provided by tax advisors 9am - 5pm, Monday to Friday, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours. To obtain assistance from this helpline service, please phone 0117 934 0552 and select the appropriate option.
Health and Medical Information Service
We will give an insured person information over the phone on general health issues and advice on a wide variety of medical matters. We can provide information on what health services are available in an insured person's area, including local NHS dentists.
Health and medical information is provided by qualified nurses 9am - 5pm, Monday to Friday, excluding public and bank holidays. If you call outside these times, a message will be taken and a return call arranged within the operating hours. To obtain assistance from this helpline service, please phone 0117 934 0552 and select the appropriate option.
Counselling
We will provide an insured person with a confidential counselling service over the phone. This includes, where appropriate, referral to relevant voluntary or professional services. The insured person will pay any costs for using the services to which we refer them.
This helpline is open 24 hours a day, seven days a week. To contact the counselling helpline phone 0117 934 2121. We will not accept responsibility if the Helpline Services are unavailable for reasons we cannot control.
