Making a Claim


Please click on a question below to reveal the answer.

In the event of a claim, please contact us as soon as you can. The claims department will gather all the information required to process your claim.

If you need to make a claim on one of your optional extras, then call the relevant number below:

  • Breakdown Assistance 0800 917 0817
  • Bike Hire 0344 800 0988
  • Key Protection 0333 241 9574
  • Legal Expenses 0344 800 0988
  • Helmet & Leathers 01608 641 351
  • Personal Accident 01608 641 351
  • Excess Protect 01737 815 404


Once we have taken all the relevant information, your claim will be passed over to your insurer to process.

Yes. You should tell us about any incident so we can deal with potential claims from another party and update your policy details to reflect this.

You must report any incident that involves vehicle theft, attempted theft or malicious damage within 48 hours. You should also report any accident involving injuries or where another party does not stop. The police will give you an incident number that we will need when you make your claim.